A productised IT operating model for growing organisations. Fixed scope. Fixed price. Live in 8 weeks. Not a programme. A system, handed over.
From engagement to a live, governed IT operating model — not a roadmap for later.
Growth exposes process gaps that were always there. The organisations that engage us aren't failing — they've simply scaled past the informal arrangements that once worked.
Work arrives informally. Priorities shift daily. No intake, no triage, no accountability — just whoever shouts loudest gets served first.
Asset records are incomplete, CMDB entries are stale, and no one trusts what the spreadsheet says. Incidents become archaeology.
Ad-hoc deployments, no CAB, no rollback plan. Every Friday afternoon is a gamble. The business has stopped expecting better.
Tickets age without update. Resolution metrics are absent or fabricated. Business stakeholders have given up raising requests.
ISO 27001, Cyber Essentials, SOC 2 — every audit cycle means weeks of emergency documentation and manual evidence gathering.
What worked at 40 people doesn't scale to 200. Informal arrangements, tribal knowledge, and heroics are now liabilities.
From signed engagement to live operations. Every deliverable agreed before build begins.
Current-state audit, stakeholder interviews, and gap analysis against ITIL Lite baseline. Process maps and tooling configuration plan agreed before build begins.
ITSM platform configured, workflows built, SLA definitions set, CMDB seeded, and knowledge base structured. Every element built to your context, not a template.
End-to-end process validation, IT team enablement sessions, runbook documentation, and governance cadence rehearsed with stakeholders.
Cutover to live operations, hypercare window, reporting dashboards verified, and full documentation handed to your team. The engagement closes; the system runs under your ownership.
Practical AI capability layered onto your new operating model — not retrofitted onto chaos. Automated classification, intelligent routing, and knowledge surfacing integrated into existing workflows.
Board and leadership reporting that tells the story of IT performance in language the business understands. Beyond ticket counts — strategic narrative, risk posture, and investment rationale.
Once the operating model is live, it needs a senior practitioner to govern it — not manage it. Our FSM retainer provides exactly that: fractional, strategic, senior input focused on holding process integrity and raising the bar over time.
This is not a managed service. We build and govern; we never run your IT. The retainer exists to keep your team accountable to the framework and to bring external rigour that an internal team, under operational pressure, often can't sustain.
Clients on the FSM retainer consistently report stronger audit outcomes, better change compliance, and a material reduction in repeat incidents compared to organisations running without governance oversight.
We don't publish day rates or padded estimates. Pricing is fixed, modular, and shared in full on a discovery call — so the conversation starts with your context, not a number out of context.
Get Pricing — Book a Discovery CallYou know what you're buying before you sign. No scope creep, no blended-rate surprises. The investment is fixed; the outcome is defined.
Eight weeks from engagement to a live, working IT operating model. Not a discovery phase leading to another phase.
Disciplined without bureaucratic overhead. Built for 100–500 person organisations, not enterprise IT departments with dedicated process teams.
Senior practitioners on every engagement. The people who designed the methodology are the people who implement it. No bait-and-switch.
We build your operating model and govern your framework. Your team runs IT. This distinction matters for cost, control, and long-term organisational maturity.
Every process, record, and policy is structured for evidenceability from go-live. ISO 27001, Cyber Essentials, and SOC 2 readiness is never a retrofit.
No pitch deck, no sales process. A direct conversation about your IT situation, what you're trying to fix, and whether we're the right fit. You'll leave with fixed pricing and a clear picture of the engagement.
Book a Discovery CallBuild and govern, never run · Fixed price · 8 weeks to live